Minimum Education: B.A or B.S degree in a technically related discipline. Four years of documentedrelevant experienceoranAssociate’sDegreetogetherwithtwoyearsofdocumentedrelevantexperience,maybesubstituted fortheBachelor’sDegree.
Functional Responsibility: Has overall responsibility for support staff and the activities associated with the identification,prioritization,andresolutionofreportedproblems.Ensuresthatallphasesofservicedesksupport are
Develops,executesandleadscomplextechnicaltaskstoapplyanalyticalproblemsolvingmethodologies. Hasatleast eightyearsofexperience asasystemsanalystincludingseniorleadership positionsrelatedtoanalyticalprograms and tasks.Effectively allocatesresourcesandprovidestechnicaldirectiontojuniorsupportstaff,andinterfaceswithproject team.
MinimumEducation:Bachelor’sDegreeincomputerscience,informationsystemsmanagement, mathematics, engineering,orrelatedscientific field.Four years ofdocumentedrelevantexperienceoranAssociate’sDegreetogether withtwoyearsofdocumentedrelevantexperience,maybesubstitutedfortheBachelor’sDegree.
Minimum/GeneralExperience:Tenyears ofprogressivefunctionalexperiencerelated tokeytechnicalareas.Five years of thisfunctionalexperiencemusthaveincluded managementresponsibilityforsmalltomediumprojectsrelatedtothe individual'ssubjectmatterexpertise.