National Veterans Service Bureau

SIN 132 51

 

 

Program Manager

 

Minimum/General Experience:  At least four years experience in managing large complex IT projects including at least 25 persons in subordinate groups in diverse locations with demonstrated capability in the overall management of contracts of similar type or complexity. Experience in a Government contracting environment is preferred.

 

Functional Responsibility: Performs day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations.  Organizes, directs, and coordinates the planning and production of all contract support activities. Demonstrates written and oral communication skills. Establishes and alters (as necessary) corporate management structure to direct effective contract support activities.

 

Minimum Education: Graduate Degree in a recognized technical, engineering, scientific, business or other related discipline. An additional two years of relevant experience may be substituted for the Graduate Degree. An additional four years of relevant experience (a total of six years of experience) may be substituted for the Bachelor’s Degree.

 

 

IT Project Manager

 

Minimum/General Experience:   At least two years experience in managing complex IT projects including at least 10 persons. Experience in a Government contracting environment is preferred.

 

Functional Responsibility: Manages single or multiple IT projects/tasks.  Manages assigned projects to meet client requirements. Determines project scope with client and manages the design of assigned projects.  Responds effectively to meet client’s needs.   Supports client in business and action planning. Oversees quality inspection and quality assurance activities, conducts project audits and evaluations, and recommends project-level performance standards. Manages projects, budgets, schedules, and delivery of services.  Manages client relationships for teams of IT consultants and professionals assigned to projects and client-customer program and operations work sites.

 

Under the supervision of IT Program Manager, provides financial management, administration, and schedule cont rol over the activities of one or more specific subtasks within projects. Supports IT Program Manager in project management, configuration management, quality of work, scheduling, and cost control. Must possess extensive knowledge of methods and procedures to minimize costs and maximize efficiency in achieving the requirements of the project.

 

Minimum Education: Bachelor’s degree in business, communications, IT or other relevant discipline.

 

 

Management Analyst

 

Minimum/General Experience: Requires 1 year user proficiency with PC hardware, standard software, specialized applications, and effective oral and written communication skills to explain technical situations, present information, and provide training. Analyst must have knowledge of the office suite and desktop applications, experience in problem resolution of systems, electronic commerce or web hosting.

 

Functional Responsibility: Serves as an initial tier 1 contact for clients experiencing technical and/or non-technical issues. Requires ability to diagnose, troubleshoot and client issues by employing strong listening and communication skills. Must have creative problem-solving skills to assist clients. Must be a team player that contributes to the resolution of the client’s business problems. Provides ongoing technical support for specialized applications: logs trouble calls, analyzes and corrects problem at source. Advises users of changes in procedures. Identifies problems requiring vendor assistance and coordinates vendor technical support.

Minimum Education: Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

Systems Analyst I

 

Minimum/General Experience: Requires 2 years user proficiency with PC hardware, standard software, specialized applications, and effective oral and written communication skills to explain technical situations, present information, and provide training. Analyst must have knowledge of the office suite and desktop applications, experience in problem resolution of systems, electronic commerce or web hosting.

 

Functional Responsibility: Ensures the integrity, dependability and availability of systems, networks and data through planning, analysis, development, implementation, maintenance and enhancement of information systems programs, policies, procedures and tools.  Implements and administers operating systems, enterprise applications and related hardware and software environments to provide reliable and timely support to system users.

 

Minimum Education: Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

Systems Analyst II

 

Minimum/General Experience: Requires 3 years user proficiency with PC hardware, standard software, specialized applications, and effective oral and written communication skills to explain technical situations, present information, and provide training. Analyst must have knowledge of the office suite and desktop applications, experience in problem resolution of systems, electronic commerce or web hosting.  Ability to develop, execute and lead less complex technical tasks and apply analytical problem solving methodologies.

 

Functional Responsibility: Ensures the integrity, dependability and availability of systems, networks and data through planning, analysis, development, implementation, maintenance and enhancement of information systems programs, policies, procedures and tools. Implements and administers operating systems, enterprise applications and related hardware and software environments to provide reliable and timely support to system users.   Defines and validates proper and reliable backup schedules to recover data in case of hardware and software failures. Researches, introduces, implements and  maintains new technologies to  support current and  future   IT  operations. Applies firmware and software patches, replaces and upgrades hardware parts to maintain and support state of the ar t systems. Works with security personnel to implement programs to ensure that systems, network and data users are aware of, understand, and adhere to systems security policies and procedures. Controls access lists with levels of permissions and passwords. Safeguards  file systems and emails against outside and inside security threads. Provides timely and reliable support to systems in case of an emergency. Participates in off-hours on-call schedule and in defining and implementing enterprise wide and IT COOP procedures.

 

Minimum Education:   Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 Senior Systems Analyst

 

Minimum/General Experience:   Requires 4 years user proficiency with PC hardware, standard software, specialized applications, and effective oral and written communication skills to explain technical situations, present information, and provide training. Analyst must have knowledge of the office suite and desktop applications, experience in problem resolution of systems, electronic commerce or web hosting.  Ability to develop, execute and lead less complex technical tasks and apply analytical problem solving methodologies.   Two to three years computer operations, network management and/or desktop support experience are also required.

 

Functional Responsibility: Provides analysis, design, configuration, testing, implementation, documentation and staff training for software that includes or supports operating systems, file and application servers, databases and network environments as it applies to Information Systems. Ensures the integrity, dependability and availability of systems, networks and data through planning, analysis, development, implementation, maintenance and enhancement of information systems programs, policies, procedures and tools. Implements and administers operating systems, enterprise applications and related hardware and software environments to provide reliable and timely support to system users.   Defines and validates proper and reliable backup schedules to recover data in case of hardware and software failures. Researches, introduces, implements and maintains new technologies to support current and future  IT operations. Applies firmware and software patches, replaces and upgrades hardware parts to maintain and support state of the art systems. Works with security personnel to implement programs to ensure that systems, network and data users are aware of, understand, and adhere to systems security policies and procedures. Controls access lists with levels of permissions and passwords. Safeguards  file systems and emails against outside and inside security threads. Provides timely and reliable support to systems in case of an emergency. Participates in off-hours on-call schedule and in defining and implementing enterprise wide and IT COOP procedures.

 

Minimum Education: Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

Principal Information Engineer

 

Minimum/General Experience: Three years experience in managing the implementation of information engineering projects and experience in system analysis, design and programming.

 

Functional Responsibility: Must be capable of applying an enterprise wide set of disciplines for planning, analyzing, designing and construction information systems enterprise wide or across a major sector of the enterprise.  Develops analytical and computational techniques and methodology for problem solutions.   Must be capable of performing enterprise wide strategic system planning, information planning, business and analysis.   Performs process, data modeling, or security strategies in support of the planning and analysis efforts, using manual and automated tools.

 

Minimum  Education:    B.A  or  B.S  degree  in  a  technically  related  discipline.    Four  years  of  documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

Senior Application Help Desk Lead

 

Minimum/General Experience: Four years experience in problem resolution of systems.  Familiarity with appropriate desktop and software systems. Ability to communicate orally and in writing and experience interfacing with clients and customers and handling sensitive issues. Two to three years progressively responsible computer operations, network management and/or desktop support experience.

 

Functional  Responsibility:  Has  overall  responsibility  for  support  staff  and  the  activities  associated  with  the identification, prioritization, and resolution of reported problems. Ensures that all phases of service desk support are  

properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.

 

Develops, executes and leads complex technical tasks to apply analytical problem solving methodologies. Has at least eight years of experience as a systems analyst including senior leadership positions related to analytical programs and tasks. Effectively allocates resources and provides technical direction to junior support staff, and interfaces with project team.

 

Minimum Education: Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

Senior Application Help Desk  Specialist

 

Minimum/General Experience: Three years experience in problem resolution of systems.  Familiarity with appropriate desktop and software systems. Ability to communicate orally and in writing and experience interfacing with clients and customers and handling sensitive issues. Two to three years progressively responsible computer operations, network management and/or desktop support experience.

 

Functional Responsibility: Serves as a primary tier 1 or tier 2 contact for clients experiencing technical and/or non- technical issues. Requires ability to diagnose, troubleshoot and client issues by employing strong listening and communication skills. Must have creative problem-solving skills to assist clients. Serves as primary back up for Help Desk Lead.   Must be a team player that contributes to the resolution of the client’s business problems. Provides ongoing technical support for specialized applications: logs trouble calls, analyzes and corrects problem at source. Advises users of changes in procedures. Identifies problems requiring vendor assistance and coordinates vendor technical support. Trains and mentors all junior staff members.

 

Minimum Education: Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

Application Help Desk Specialist I

 

Minimum/General Experience: One year experience in problem resolution of systems.   Familiarity with appropriate desktop and software systems. Ability to communicate orally and in writing and experience interfacing with clients and customers and handling sensitive issues. Two to three years progressively responsible computer operations, network management and/or desktop support experience.

 

Functional Responsibility: Serve as tier 1 or tier 2 contact for clients experiencing technical and/or non-technical issues. Requires ability to diagnose, troubleshoot and client issues by employing strong listening and communication skills. Must have creative problem-solving skills to assist clients. Must be a team player that contributes to the resolution of the client’s business problems. Provides ongoing technical support for specialized applications: logs trouble calls, analyzes and corrects problem at source. Advises users of changes in procedures. Identifies problems requiring vendor assistance and coordinates vendor technical support.

 

Minimum Education: Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

 

 

 

Application Help Desk Specialist II

 

Minimum/General Experience: Two years experience in problem resolution of systems. Familiarity with appropriate desktop and software systems. Ability to communicate orally and in writing and experience interfacing with clients and customers and handling sensitive issues. Two to three years progressively responsible computer operations, network management and/or desktop support experience.

 

Functional Responsibility: Serves as a primary tier 1 or tier 2 contact for clients experiencing technical and/or non- technical issues. Requires ability to diagnose, troubleshoot and client issues by employing strong listening and communication skills. Must have creative problem-solving skills to assist clients. Must be a team player that contributes to the resolution of the client’s business problems. Provides ongoing technical support for specialized applications: logs trouble calls, analyzes and corrects problem at source. Advises users of changes in procedures. Identifies problems requiring vendor assistance and coordinates vendor technical support.

 

Minimum Education: Bachelor’s Degree in computer science, information systems management, mathematics, engineering, or related scientific field. Four years of documented relevant experience or an Associate’s Degree together with two years of documented relevant experience, may be substituted for the Bachelor’s Degree.

 

 

Subject Matter Expert I

 

Minimum/General Experience: Seven years of progressive functional experience related to key technical areas. Three years of this functional experience must have included management responsibility for smaller or less complex projects related to the individual's subject matter expertise.

 

Functional Responsibility: Provides expertise, technical services and leadership in the subject matter area necessary for effective implementation of projects. Provides functional advise, analysis, and methodological support to smaller, less complex projects. Assists senior experts with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture, networking; telecommunications, automation; communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation.

 

Develops and executes technical tasks, applies analytical problem solving methodologies, technical direction, interfaces with client and effectively allocates resources. Has specialized experience in planning, evaluating, directing, and coordinating IT research and development projects. Provides technical direction to junior members of the project team.

 

Minimum Education: Bachelor's degree in relevant technical discipline (or equivalent work experience).

 

 

Subject Matter Expert II

 

Minimum/General Experience: Ten years of progressive functional experience related to key technical areas. Five years of this functional experience must have included management responsibility for small to medium projects related to the individual's subject matter expertise.

 

Functional Responsibility: Defines problems, analyzes and develops plans and requirements in the subject matter area for moderately complex to complex systems. Coordinates and manages the preparation of analysis, evaluations, and recommendations for proper implementation of programs and systems specifications in the following specialties: information systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation. Has experience managing small to medium teams, takes responsibility for work product delivery and quality. Demonstrates strong technical writing and presentation skills.

 

Minimum Education: Bachelor's degree in relevant technical discipline (or equivalent work experience).